PRODUCT QUESTIONS
What does the Non-Surgical Face Lift Kit do?
When will I see results?
What is included with the Non-Surgical Face Lift Kit?
How do you use the Non-Surgical Face Lift Kit?
Will I experience redness?
Will my skin start to peel?
Does the Non-Surgical Face Lift Kit work for men as well?
Can the Mask be used on the eyes? How close to the eyes can I apply the Mask?
Are these products safe for all ages? How about during pregnancy?
Do I have to stay out of the sun? I work outdoors.
Can I use more than one serum together? Can I use them with make-up? In what order?
Are your products tested on animals?
What percent hexapeptides are used in your anti-wrinkle products?
Will the DISTINCTION products clear up acne or acne scars?
How do I place an order?
Why is credit card information needed for the free trial?
How can I be sure my order has been received?
How did I join the Distinction Membership Program?
I just want to try the Distinction Non Surgical Face Lift without joining the Distinction Non Surgical Face Lift Membership Program.
Do you accept International orders ?
SHIPPING QUESTIONS
How do I know that the order has been shipped?
What do I do if there is a shipping or delivery error?
RETURN QUESTIONS
What is your return policy?
How Long Will it Take To Process Returns?
What if the product arrived damaged?
Is the Product Guaranteed?
When will my order arrive?
Who will deliver my package?
PRODUCT QUESTIONS
What does the Non-Surgical Face Lift Kit do?
Leigh Valentine's Non-Surgical Face Lift Kit is a special system that instantly cleans the pores, tightens the skin, lubricates, moisturizes the skin and helps stimulate blood circulation. This kit includes the Firmalift™ face and eye serum with elastisome®, which has been clinically proven to reduce fine lines and wrinkles up to 57% in 4 weeks.
When will I see results?
After using the Non-Surgical Face Lift Mask, you will notice a tightening and toning as little as 20 minutes. You will notice a dramatic change in fine lines and wrinkles within 2-4 weeks and will continue to see additional results 8-12 weeks with continued usage.
What is included with the Non-Surgical Face Lift Kit?
The Non-Surgical Face Lift Kit contains:
1-Non Surgical Face Lift Mask Activator (2 fl. oz.):
Designed to activate the Non-Surgical Face Lift Powder.
Contains Alpha-Hydroxy Acid to naturally exfoliate
the dry dead skin cells.
1-Non-Surgical Face Lift Mask Powder (1.25 oz.):
Formulated to firm and tighten your face and neck.
1-Firmalift™ -Firming face and eye serum (1 oz.):
Clinical studies have shown improved skin density,
thickness, and a reduction of fine lines.
1-Skin Renewal Booster (1 oz.):
Light weight non-greasy moisturizer formulated with
2% exclusive Beta Hydroxy Acid Complex that clarifies
and retextures the skin.
1-Brush:
Used to mix the Non-Surgical Face Lift Mask Powder and
Non-Surgical Face Lift Activator. Also used to apply Mask to the face and neck area.
How do you use the Non-Surgical Face Lift Kit?
The Non-Surgical Face Lift Mask should be applied once every three days for the first two weeks, and then once a week thereafter for maintenance (or before a big event for a "quick fix").
Step One: Start with clean skin. Using brush, thoroughly mix one heaping teaspoon of Mask Powder and one level teaspoon of Mask Activator in a small bowl until it becomes a smooth and creamy consistency. Brush Mask upward and outward over the face and neck area. Lie down and allow to dry for 20 to 30 minutes. You will feel it tightening on your face.
Step Two: To remove the Mask, cup hands and flood face with warm water to soften the hardened mask (do not scrub). The Mask, once softened, will dissolve away completely with more warm water and gentle upward strokes. Pat dry.
Step Three: Apply a small amount of Firmalift™ to the face and neck. Massage into skin using gentle, upward strokes. Allow Firmalift™ to soak into the skin. Then in the same motion apply a small amount of the Skin Renewal Booster to the face and neck to hydrate and condition your skin morning and night.
For maximum results, we recommend applying Firmalift™ and the Skin Renewal Booster morning and night.
Will I experience redness?
The product is revitalizing your skin so you may notice a slight pinkish color to your face after use. You should not see redness. Discontinue use if you experience any unusual reactions and consult your physician.
Will my skin start to peel?
You may notice some flaking of the skin but not peeling. Discontinue use if you experience any unusual reactions and consult your physician.
Does the Non-Surgical Face Lift Kit work for men as well?
Absolutely, both men and women will see dramatic results within 2-4 weeks.
Can the Mask be used on the eyes? How close to the eyes can I apply the Mask?
The DISTINCTION® Non-Surgical Face Lift mask can be applied to "crow's feet" or creases near the eyes. After the mask has been applied to the entire face, take the remaining mixture, using the end corner of the brush, and gently apply a thin layer to creases under the eye*.
Avoid direct contact with eyes. To avoid applying too close to the eyes, we recommend that you do not apply closer than a ¼ inch below the eyelash line or ¼ inch below the eyebrow. If significant redness or irritation occurs, discontinue use.
Are these products safe for all ages? How about during pregnancy?
Although DISTINCTION® is designed to beautify aging skin, our products may be used by anyone wanting to improve how their skin looks and feels. People of different ages have found DISTINCTION® products beneficial. We recommend that you consult your doctor if you have any concerns about the ingredients in our products. During pregnancy, we recommend consulting your doctor before starting to use any new product, supplement, or medication. Please note that all of our products contain a 30-day money back guarantee.
Do I have to stay out of the sun? I work outdoors.
Some of our products contain alpha hydroxy acids (AHA's). Products containing AHA's may increase your skin's sensitivity to the sun and particularly the possibility of sunburn. Always use a sunscreen and limit your sun exposure while using AHA products and for a week afterwards. Our website includes a full list of ingredients for each product.
Can I use more than one serum together? Can I use them with make-up? In what order?
Yes. All of our products are designed to compliment each other well. You can "cocktail" any number of serums you'd like. For example, when using two serums at once, we suggest applying a "smaller" amount of both. Many customers love how their make-up sets with serum(s) underneath. Always apply serums to freshly cleansed skin and finish with a moisturizer like DISTINCTION® Skin Renewal Booster or Solar Protect SPF 15 Whipped Moisture Cream.
Are your products tested on animals?
DISTINCTION® products are not tested on animals. We are committed to providing our customers with safe and effective products.
What percent hexapeptides are used in your anti-wrinkle products?
The manufacturer of Argiriline recommends 3-10%. The clinicals that we base our claims off of used 5%, which showed significant results.
Will the DISTINCTION products clear up acne or acne scars?
DISTINCTION® products are safe and effective and have been successful in improving overall skin texture, including reducing the appearance of fine lines and blemishes. However, if you have a skin condition, allergy, or any concerns about the ingredients, we recommend that you consult your doctor.
How do I place an order?
From any page in our web site, click on the ”Free Trial” link. This will take you to the shopping cart page. Follow the simple instructions on the Shopping Cart Page and when you are done, click "checkout" to place your order.
You may also call us toll-free at (888) 447-3501 and place your order via phone. Customer Service Agents are standing by Monday – Friday, 8:00 a.m. – 5:00 p.m. (PST).
Why is credit card information needed for the free trial?
We do offer a free trial sample, but there is a charge of $7.95 for shipping and handling. Our shopping cart is Verisign secure and Distinction Non Surgical Face Lift accepts the following payment methods: Credit Cards; Visa, Master Card, American Express and Discover. We provide a secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.
How can I be sure my order has been received?
Once you click "submit order" on the final shopping cart page, you will be sent an "Order Confirmation E-mail" to the e-mail address that you provide on the shopping cart page.
How did I join the Distinction Membership Program?
When you placed your Free Trial order you were informed that you were joining our Membership Program, which is an auto-ship program whereby you will continue to receive a 60-day supply of Distinction Non Surgical Face Lift every 60 days, and you signified your acceptance of our terms and conditions of the Free Trial.
The order placement screen displays the following terms and conditions (in quotes):
Terms & Conditions: Start your FREE trial now and receive a full 60-day supply of Distinction® Non-surgical Face Lift. You have until 30 days from our ship date to evaluate the product and see the results for yourself. If you enjoy the Non-surgical Face Lift, simple do nothing. You will be billed the super low price of $69.95 at the end of your 30-day trial period. If, for any reason, you decide that the product is not for you, call (888) 447-3501 to receive an RMA number and return the unused portion of the product and all product containers to us within 30 days of our original ship date and you will NEVER be billed for the product. Plus, when you accept this Free 30-day trial, you will be included in the Distinction® Non-surgical Face Lift membership program. That means that you’ll continue to get a fresh supply of the Non-surgical Face Lift every 60 days for the low price of $69.95 (plus s&h). No commitments, no hassles, Cancel anytime.
Return Policy: Our return policy allows you to try Distinction Non Surgical Face Lift for 30 days. If you do not like the product simply return the unused portion.
In addition, Free Trial customers are notified of their auto-ship program membership (BEFORE their FIRST auto- ship charge) in the following THREE ways:
1. Terms and conditions shown on our website.
2. Automatic "welcome" auto-ship e-mails sent along with the order confirmation, which again inform customers that they are enrolled in an auto-ship program.
3. Explanation of the auto-ship program which is mailed to customers with their free trial shipment.
I just want to try the Distinction Non Surgical Face Lift without joining the Distinction Non Surgical Face Lift Membership Program.
As a member of the Distinction Non Surgical Face Lift Membership Program you are not obligated to continue receiving the product , and you can cancel anytime within the trial period. If you would like just to sample the trial and do not want future shipments, you must cancel your membership before your first bi-monthly full re-supply shipment
To cancel further shipments, you can e-mail us at support@Distinctionnsfl.com or call us at (888) 447-3501 to cancel your account. However please be aware that if you send us an e-mail to request cancellation of your account, it may take up to 3 business days to process your request. We recommend customers to cancel their memberships as soon as they determine they no longer desire to be part of the program so the request is processed immediately. This will ensure that we do not ship you an order after you have requested cancellation.
Do you accept International orders ?
At this time we are unable to fulfill your request to ship products outside of the United States. We hope to add this capability in the future. Please visit our website for updated information.
SHIPPING QUESTIONS
How do I know that the order has been shipped?
You will be sent two e-mails after you have submitted your order and provided us with a valid e-mail address:
1. The first will confirm that your order has been received by us(your order confirmation number will be included). This e-mail should arrive soon after you have placed your order.
2. The second confirms that the order has been successfully processed and shipped (tracking information will be included in this message).
What do I do if there is a shipping or delivery error?
Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.
RETURN QUESTIONS
What is your return policy?
At Distinction Non Surgical Face Lift your satisfaction is our #1 concern.
If you are not satisfied with the product for any reason, you may return the unused product and Distinction Non Surgical Face Lift containers within 30 days from the date it was shipped and we will not bill you for the product (however, you will be charged for shipping and handling). If you have received the product during the course of the auto-ship program, you may return the unused product and Distinction Non Surgical Face Lift containers of that last shipment of product within 30 days from the date it was shipped and we will not bill you for that product (however, you will be charged for shipping and handling). Please note the following return terms:
You must have an RMA number from Distinction Non Surgical Face Lift to make a return. To obtain a RMA number please call our Customer Care Center at (888) 447-3501. You may also email us at support@Distinctionnsfl.com. Be sure to include your name and order number in your email.
We will not accept or process for refund any packages marked "Return to Sender."
• Refunds will always be issued to the same credit card to which they were charged.
• To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse cannot accept packages without an RMA number.
• For orders that are not part of the risk-free trial, returned product must be un-opened and sealed in order to receive refund or credit.
Upon receiving your RMA number, please send your return to:
Broadspring - Non-surgical Face Lift
10 Corporate Park, Suite 130
Irvine, CA 92606
*PLEASE NOTE – We do not process for refund any packages marked "Return to Sender." If you return the product without following the return procedure set forth above, and if we are able to identify you as the sender, we will cancel your membership from the auto-ship program and you will not receive further product shipments, however, you will be responsible for paying for the product that you return and Distinction Non Surgical Face Lift may bill you accordingly.
How Long Will it Take To Process Returns?
From the time our warehouse receives your return, it generally takes 2 business days to process your refund.
Please keep in mind that your credit card company or its bank has to post our credit in the billing cycle in which it was received, hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the credit card company or its bank posts our refund. Your credit card will be refunded by "Distinction Non Surgical Face Lift."
What if the product arrived damaged?
Any of our products that are damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (888) 447-3501 to request a RMA number.
Is the Product Guaranteed?
In addition to any manufacturer's warranty, we support the products offered through our website with our 30 day customer satisfaction guarantee. If you are unsatisfied with the product, you may return the unused product and Distinction Non Surgical Face Lift containers within 30 days from the date it was shipped and you will not be billed for the shipment.
When will my order arrive?
Most orders will arrive within 4 - 7 business days from your initial order. We allow 1 - 2 business days to process your order.
Who will deliver my package?
All of our orders will be delivered via the USPS or UPS(confirmation is emailed upon shipping). We do not process requests for specific shipping methods.
